Legal
Privacy Policy
Virela · Last Updated: May 2026
1. Introduction
Virela ("we", "our", "us") operates the Virela clinic management system (the "Service"), a cloud-based software designed to help clinics and healthcare providers manage appointments, patients, and billing.
We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Who This Policy Applies To
This Privacy Policy applies to:
• Clinic owners and staff using the system ("Customers")
• End-users interacting with the system
Patient data entered by clinics is controlled by the clinic itself. Virela acts as a data processor for such data.
3. Information We Collect
3.1 Information You Provide
• Name, email address, phone number
• Clinic/business information
• Login credentials
• Payment information (processed securely via third-party providers)
3.2 Patient Data (Entered by Clinics)
• Patient name and contact details
• Appointment records
• Medical notes and related information
This data is entered and controlled by the clinic. We do not use it for marketing.
3.3 Automatically Collected Data
• IP address
• Device and browser information
• Usage statistics
4. How We Use Information
We use the collected data to:
• Provide and maintain the Service
• Manage user accounts
• Process subscriptions and payments
• Improve system performance
• Ensure security and prevent fraud
5. Payments
We use third-party payment providers such as Stripe to process payments securely. We do not store full credit card information on our servers.
6. Data Storage and Security
Your data is stored on secure servers provided by Hetzner (VPS infrastructure).
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
7. Data Sharing
We do not sell your data.
We may share data with:
• Service providers (hosting, payment processing)
• Legal authorities if required by law
8. International Use
Our Service is intended for users in the Arab region, but data may be processed on servers located in Europe.
By using the Service, you consent to this transfer.
9. Data Retention
We retain data as long as your account is active or as needed to provide the Service.
You may request deletion of your data at any time.
10. Your Rights
You have the right to:
• Access your data
• Correct inaccurate data
• Request deletion
Contact us to exercise these rights.
11. Cookies
We use cookies to improve user experience and analyze usage.
You can disable cookies through your browser settings.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: support@yallatech.ps
14. Disclaimer
Virela provides software tools only and does not provide medical advice or healthcare services.